Versand

Shipping Policy

At ZOARA, we are committed to delivering your orders in a timely and reliable manner. Please review our shipping policy below for details on processing and delivery.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

Please note that during peak seasons or promotional periods, processing times may be slightly extended.

Shipping Rates & Delivery Times

Shipping rates and delivery times vary depending on your location:

• Switzerland: 3–8 business days

• Europe: 3–8 business days

• International: 3–8 business days

Shipping costs will be calculated and displayed at checkout before completing your purchase.

Free Shipping

We offer free shipping on orders above 99.-.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking updates to become available.

Delays

Delivery times are estimates and may be affected by external factors such as customs delays, weather conditions, or courier issues. ZOARA is not responsible for delays caused by shipping carriers.

Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees may apply depending on your country. These charges are the responsibility of the customer.

Incorrect Address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at info@zoara.ch within 48 hours of delivery. We will work with the shipping carrier to resolve the issue and provide a suitable solution.